I am extremely disappointed with the handling of my order.My parcel was redirected to a UPS Access Point because AutoDoc failed to provide my contact details to the carrier (UPS). As a result, UPS had no way of contacting me regarding the delivery. I was not informed proactively by AutoDoc about any delivery issue and had to discover the situation myself by manually checking the tracking link.It is unacceptable that essential customer information was not transmitted to the carrier, causing unnecessary delays and inconvenience.Furthermore, my experience with AutoDoc’s customer service was extremely frustrating. The support assistant was unable to clearly identify the issue or provide an effective solution. Instead of resolving the problem, I was left to investigate and manage the situation on my own.When purchasing online, customers expect basic logistical competence and proper communication between seller and carrier. In this case, that standard was not met.I expect companies operating at this scale to ensure that fundamental delivery data is correctly transmitted and that customer support is capable of handling issues efficiently.Very disappointing experience.
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