auto-doc.pt

I am extremely disappointed with the handling of my order. My parcel was redirected to a UPS Access

I am extremely disappointed with the handling of my order.
My parcel was redirected to a UPS Access Point because AutoDoc failed to provide my contact details to the carrier (UPS). As a result, UPS had no way of contacting me regarding the delivery. I was not informed proactively by AutoDoc about any delivery issue and had to discover the situation myself by manually checking the tracking link.
It is unacceptable that essential customer information was not transmitted to the carrier, causing unnecessary delays and inconvenience.
Furthermore, my experience with AutoDoc’s customer service was extremely frustrating. The support assistant was unable to clearly identify the issue or provide an effective solution. Instead of resolving the problem, I was left to investigate and manage the situation on my own.
When purchasing online, customers expect basic logistical competence and proper communication between seller and carrier. In this case, that standard was not met.
I expect companies operating at this scale to ensure that fundamental delivery data is correctly transmitted and that customer support is capable of handling issues efficiently.
Very disappointing experience.

Date of experience: Mar 03, 2026

Order No 1 60748779

I am extremely disappointed with the handling of my order.My parcel was redirected to a UPS Access Point because AutoDoc failed to provide my contact details to the carrier (UPS). As a result, UPS had no way of contacting me regarding the delivery. I was not informed proactively by AutoDoc about any delivery issue and had to discover the situation myself by manually checking the tracking link.It is unacceptable that essential customer information was not transmitted to the carrier, causing unnecessary delays and inconvenience.Furthermore, my experience with AutoDoc’s customer service was extremely frustrating. The support assistant was unable to clearly identify the issue or provide an effective solution. Instead of resolving the problem, I was left to investigate and manage the situation on my own.When purchasing online, customers expect basic logistical competence and proper communication between seller and carrier. In this case, that standard was not met.I expect companies operating at this scale to ensure that fundamental delivery data is correctly transmitted and that customer support is capable of handling issues efficiently.Very disappointing experience.

Date of experience: Mar 03, 2026

I am a pleasure to deal with them and…

I am a pleasure to deal with them and their products are always top notch

Date of experience: Mar 03, 2026

Give me a reply very carefully

Give me a reply very carefully, and deal with the replacement.autodoc

Date of experience: Feb 25, 2026

Five stars.

Date of experience: Feb 23, 2026

🌟🌟🌟🌟🌟

Top 🌟🌟🌟🌟🌟💪🏼💪🏼

Date of experience: Feb 23, 2026

On time

On time, expected quality

Date of experience: Feb 19, 2026

I ordered the fm transmiter it was…

I ordered the fm transmiter it was worst for me the pin was bended and insert as well inside the cigratte socket

Date of experience: Feb 16, 2026

Multiple Issues

Charged me twice for the item I bought. I had to be the one to contact them in order to solve it.Then, for some reason, they didn't put the address correctly and I had to deal with the problems that arise from contacting GLS - which isn't as easy as it is with other delivery companies - and deal with having to alter the entire day in order to pick up the order from an unknown checkpoint nearby.Overall quite a few problems for something that was supposed to be simple, and no way to easily take care of them. Waiting to see if at least I get the correct item and it isn't broken.

Date of experience: Feb 12, 2026

Bons preços

Bons preços , emtrega rapida.

Date of experience: Feb 10, 2026