On March 26, 2024, my pristine 2016 sports car was struck in a parking lot while parked legally by an elderly driver. She caused significant damage and then fled the scene, but a witness provided me with her license plate. I contacted my insurance company and was assigned a claims adjuster named Gina. From the start, she was unhelpful. When I gave her the license plate information, she dismissed it as unimportant and showed no interest in pursuing the driver. I spent over a month locating the driver and her insurance on my own, which should have been Gina's responsibility. She later provided incorrect information to the other driver's insurance, causing delays in payments. I gathered video evidence and police reports, which I shared with Gina, who confirmed she had all the details. Despite paying over $7,000 for repairs myself, Gina insisted I wouldn’t be reimbursed fully, even after the repair shop verified the damages were due to the accident. The leadership at the company seems unaware of the poor treatment clients receive. Instead of appreciation for my loyalty, I feel cheated by my own insurance.
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Auto-Owners Insurance is a mutual insurance company that offers auto, home, business and life insurance to policyholders exclusively through independent agents.
