On March 26, 2024, my well-maintained vehicle was struck while legally parked in a designated spot by an elderly driver who clearly poses a risk. The impact caused considerable damage and moved my car over a foot. The driver fled the scene, but fortunately, a witness provided me with her license plate. I contacted my insurance company and was assigned a claims adjuster named Gina. From the outset, she was unhelpful. When I shared the license plate details to help locate the driver, Gina dismissed it as unimportant and showed reluctance to pursue the matter. After more than a month of my own efforts, I managed to identify the driver, including her address and insurance details—tasks that should have been handled by Gina. Eventually, she provided incorrect information to the driver’s insurance adjuster, claiming my car was fully repaired and the damages amounted to only $2500, even before repairs were initiated. This led to delays in compensation from the other insurance company. Without my diligence, my insurance would not have recovered any funds for damages I had partially covered. I gathered evidence, including video footage and police reports, and shared all details with Gina, who confirmed she had everything necessary. I paid for the repairs entirely out of pocket, totaling $7159.45, contrary to her claims of over $8000. Despite the shop manager's attempts to clarify my situation with her, Gina continued to assert that I would not be reimbursed for the full amount. The leadership of the insurance company seems unaware of how poorly their clients are treated, and I hope they become aware of this injustice. Instead of being appreciated for my loyalty as a client, I feel cheated and penalized by my own insurance provider.
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Auto-Owners Insurance is a mutual insurance company that offers auto, home, business and life insurance to policyholders exclusively through independent agents.
