I hired a vehicle through the service for pickup at Stuttgart airport late on a Friday. I prepaid months in advance. However, the rental company refused to rent me a car because my credit card only had initials. My other card, which had my full name, was not embossed, causing further issues. When I contacted the service for help, they showed no interest in finding me an alternative. Fortunately, I was assisted by the Hertz desk. I reached out multiple times for a refund or apology, but they ignored my requests. Communication is extremely difficult, and they often misinterpret inquiries. Avoid this service.
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Auto Europe has been helping travelers find the best car rental rates around the world for over 60 years. In addition to standard car rentals, we also offer sports and luxury car rentals, van rentals, long term leases, and chauffeur drive services.
