Review Time
I had to cancel my trip due to a family medical emergency. It was a stressful time with many calls to make. I discovered I called just an hour too late and was ineligible for a full refund. The lack of compassion and support was frustrating, and it’s absurd that there’s no email contact available. I recommend choosing a more reliable service.
I reserved a vehicle through the service, but upon arriving at the rental office, I was charged again. They asserted that the payment from the previous provider was not received, leaving me no option but to pay a second time. When I reached out for assistance afterward, they denied my request for a refund. I strongly advise against using this service!
I booked a vehicle through the service and paid for their "full insurance" ahead of time. When the local provider refused to accept my digital credit card and forced me to buy additional insurance, I sought help from the support team. They acknowledged the double payment but claimed they could do nothing. If a broker cannot protect its customers from extra fees, they offer no real value. I ended up paying for insurance that was ineffective, with no compensation or support from them. Completely absurd service.
I had to cancel my trip because of a family medical emergency. Understandably, it was a very stressful period with many calls to make. Unfortunately, I called just an hour too late and was not entitled to a full refund. The lack of understanding and support was disheartening, and it's ridiculous that there's no email contact available. Consider paying more for a better service.
I had a very disappointing experience with the service, despite being a long-time customer. I booked a vehicle but was unable to collect it due to unforeseen circumstances. I was ready to pick it up the next day, but the rental partner cancelled the booking. What shocked me was that the service refused to issue a refund, shifting the blame to their partner's strict "no refund" policy. I expected better support from them. This experience has shown me that they do not stand by their customers. I will not book with them again and recommend caution to others.
I booked through a partner of the service. Upon pick-up in snowy Denmark, I was informed that the car lacked winter tires, making it illegal to drive in those conditions. They treated this as an optional extra that should be booked in advance, without clearly indicating this requirement. I don’t think having a drivable car should be optional! The response to my complaint was dismissive.
This company is terrible. Everything seemed fine until I was denied my car due to an issue with my address. I called for assistance and was refused a refund, resulting in a loss of £150. Avoid this company as they won’t refund you if you face any issues.
When I went to pick up the car in Mexico, I was refused the vehicle until I paid approximately £260 for additional insurance, despite having already paid for a full package! The response from the service was that it was my fault for signing the rental agreement, implying I should have refused to pay. This is unacceptable.
I hired a vehicle through the service for pickup at Stuttgart airport late on a Friday. I prepaid months in advance. However, the rental company refused to rent me a car because my credit card only had initials. My other card, which had my full name, was not embossed, causing further issues. When I contacted the service for help, they showed no interest in finding me an alternative. Fortunately, I was assisted by the Hertz desk. I reached out multiple times for a refund or apology, but they ignored my requests. Communication is extremely difficult, and they often misinterpret inquiries. Avoid this service.
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Auto Europe has been helping travelers find the best car rental rates around the world for over 60 years. In addition to standard car rentals, we also offer sports and luxury car rentals, van rentals, long term leases, and chauffeur drive services.
