Auto Europe takes your money, but no responsibilityI prepaid a rental car through Auto Europe for pickup at Palermo Airport on July 17, 2025 at 23:00.I arrived on time with my driver’s license and documents, but had forgotten the credit card used for booking. I offered to pay with another card, cover extra charges, or add a second driver – but the local provider (Sicily by Car) refused to help and canceled the booking on the spot.Despite this, Auto Europe refused to refund me, claiming I didn’t cancel in time – even though I didn’t cancel at all. I was there, I tried to solve the issue, and I received no service whatsoever.Sicily by Car told me Auto Europe is the one that took the payment and is responsible for the refund. Still, Auto Europe hid behind inflexible terms and offered no support, no refund, no credit – nothing.I had to take a €120 taxi in the middle of the night – all because Auto Europe refuses to support its customers when something goes wrong.Avoid Auto Europe. If anything goes slightly off plan, you're on your own.
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