I chose AutoHero because I was looking for a smooth, reliable, and stress-free car buying experience. Unfortunately, my experience turned out to be the exact opposite.
The process already started with issues: the delivery date was changed twice. I accepted this patiently, but the real problems began after receiving the car. Immediately after delivery, the front parking sensors malfunctioned. Later it turned out that this was caused by an incorrectly installed license plate holder by AutoHero. Despite being told that the vehicle had been “checked”, such a basic mistake being overlooked seriously undermined my trust.
Shortly after, it became clear that the tire pressure sensors were faulty, the wheel balancing had not been done, and the car had effectively been delivered without proper preparation. Over time, even more problems appeared: rear tire pressure sensor failures, a low-beam headlight failure, a broken hose in the engine bay, and signs of very unprofessional wiring insulation.
What is just as frustrating as the defects themselves is how slowly and reluctantly AutoHero handles these issues. Every new problem means more emails, more explanations, and more waiting.
I deliberately chose AutoHero because I needed a dependable car to take my daughter to and from the hospital, and I expected peace of mind. Instead of a hassle-free experience, I ended up with constant stress, workshop visits, and a new problem almost every month.
In summary, I expected a “checked and reliable vehicle”. What I received was far from that. Based on my experience, I cannot describe AutoHero as trustworthy, and I believe future customers should be aware of this before making a decision.
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