Review Time
I recently bought a VW Polo from Autohero and I am 100% satisfied with my experience. The whole process was smooth, transparent, and stress-free. The car was delivered in excellent condition, exactly as described online.
Customer service was helpful and responsive, and all documents were handled professionally. I really appreciated how easy and convenient everything was.
I would definitely recommend Autohero to anyone looking to buy a car online!
As a foreigner only AutoHero trusted me with finance and from.ordering to picking it up was less than a week. Had a problem with the car one of the engine mounts was worn they made an appointment for me at ATau and fixed it in 1 week. I picked the car in Northeim , the complete staff were so friendly.
I chose AutoHero because I was looking for a smooth, reliable, and stress-free car buying experience. Unfortunately, my experience turned out to be the exact opposite.
The process already started with issues: the delivery date was changed twice. I accepted this patiently, but the real problems began after receiving the car. Immediately after delivery, the front parking sensors malfunctioned. Later it turned out that this was caused by an incorrectly installed license plate holder by AutoHero. Despite being told that the vehicle had been “checked”, such a basic mistake being overlooked seriously undermined my trust.
Shortly after, it became clear that the tire pressure sensors were faulty, the wheel balancing had not been done, and the car had effectively been delivered without proper preparation. Over time, even more problems appeared: rear tire pressure sensor failures, a low-beam headlight failure, a broken hose in the engine bay, and signs of very unprofessional wiring insulation.
What is just as frustrating as the defects themselves is how slowly and reluctantly AutoHero handles these issues. Every new problem means more emails, more explanations, and more waiting.
I deliberately chose AutoHero because I needed a dependable car to take my daughter to and from the hospital, and I expected peace of mind. Instead of a hassle-free experience, I ended up with constant stress, workshop visits, and a new problem almost every month.
In summary, I expected a “checked and reliable vehicle”. What I received was far from that. Based on my experience, I cannot describe AutoHero as trustworthy, and I believe future customers should be aware of this before making a decision.
I had a very good experience purchasing my Suzuki Swift from Autohero. The whole process was smooth, transparent, and well organized. The car was delivered in excellent condition, exactly as described on the website.
The documentation and communication were clear, and the buying process was stress-free. I am very happy with my purchase and satisfied with Autohero’s professional service.
I would definitely recommend Autohero to anyone looking to buy a car online. Thank you, Autohero!
Extremely disappointing experience – service was completely unacceptable. We found our ideal vehicle and reserved it for four weeks. We traded in our previous car, purchased another, paid the remaining balance right away, and received a confirmed delivery date ten days later. On the day of the appointment, after not hearing anything, we reached out to the company — only to learn that the vehicle was still in logistics and the delivery would not occur. From that moment, things only worsened. The company cancelled five appointments in total. Each time, we had already taken time off work, arranged childcare, and scheduled meetings with the registration office, insurance, and tire service — all of which had to be cancelled repeatedly. We contacted the company expressing how unfair this situation was, and they offered a €150 compensation. We accepted, received written confirmation, and were told it would be sent to accounting. Later, they cancelled yet another appointment due to 'technical issues' with the vehicle. At that point, we decided to cancel the entire purchase and requested a refund. The refund took 2.5 weeks — without the promised €150. When we inquired about it, they suddenly claimed compensation is only given if the vehicle is actually purchased. The company cancelled the appointments — not us. Their conduct is unprofessional, unreliable, and completely disrespectful towards customers. We are genuinely relieved that we did not finalize the purchase. For a business that promotes itself extensively, this level of service is utterly disgraceful. Never again.
I would recommend steering clear of this dealer. They quote one price over the phone for purchasing your vehicle, but when you arrive—located in a remote area—they come up with dubious excuses to lower the offer. Additionally, they do not permit you to test their vehicles! My impression is that they lack honesty and seem to exploit sellers.
My experience was flawless right from the moment I selected the car I desired. I received updates via email throughout the entire transaction, including notifications when my car began its journey to me. I highly recommend using the service for handling transfer documents, as they greatly simplified the process for me.
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