autoledtech.com

Conducts bad business

AutoLedTech conducts bad business.DO YOUR RESEARCH before you even consider shopping with them. From the reviews, you may get your product, but I think they are essentially acting as a middle-man, purchasing the products from others and heavily marking up prices when reselling it to you to get a 'hefty' profit.Story time:I almost fumbled... I forgot to research them before shopping with them. I placed an order with them for a 'custom' carbon fiber w/ leather steering wheel for a Ford F-150, but a few hours later realized I forgot to research. Just from the few reviews 🚩, I immediately realized I messed up. Failed to find an option on their website to cancel an order, so I sent an email to cancel it. The person first asked, "Why do you want to cancel the order?" 🚩 Then after I replied, they responded with, "It is too late to cancel the order." -- even though I cancelled on the same day AND within 7 hours of placing the order 🚩🚩🚩. Thankfully I already read their cancellation & refund policy so I knew that was BS, so I replied with a screenshot of THEIR OWN cancellation policy, which states in the very first sentence "The period to cancel your order is at most 24 hours from the time of submission". The very next email they sent said the order was cancelled. I asked for confirmation of when to expect my refund, but received no response -- however, I did receive my refund a few days later. Maybe they tried to pull a fast one on me? In any case, this is clearly just bad business.Edit 1:About the steering wheel... I ended up purchasing the same type/style and trimming of the wheel on Amazon for less than half the price.Edit 2:After receiving 'multiple' emails from them, asking me to change my reviews, I've decided to remove claims that they are a scam and the location being a red flag since I personally cannot prove those claims. However, because I want to remain truthful and open about my experiences, I am keeping everything else intact.

Date of experience: Feb 21, 2025