Review Time
Ordered a custom steering wheel for my 2015 Chevy Silverado and I couldnt have asked for better! The fit, finish and quality was spot on! Great options to get it exactly how i wanted it and best part was no core needed. I just ordered another steering wheel today for a different truck and cant wait for it to get here! Definitely recommend and will never order else where!
I originally ordered the 12v Flow Series Controller. Shortly after confirming my order, AutoLEDTech’s support team reached out to ask how I planned to use it. I explained my setup, and what followed was a detailed email exchange where they carefully reviewed my design and identified a compatibility issue I had completely missed.
Instead of just shipping the product, they recommended a simpler solution using equipment I already own — which ultimately cost them a sale.
I don’t write many reviews, but this level of honesty, technical thoroughness, and genuine customer service absolutely deserves recognition. Thank you for going above and beyond!
I originally ordered the 12v Flow Series Controller. Shortly after confirming my order, AutoLEDTech’s support team reached out to ask how I planned to use it. I explained my setup, and what followed was a detailed email exchange where they carefully reviewed my design and identified a compatibility issue I had completely missed.Instead of just shipping the product, they recommended a simpler solution using equipment I already own — which ultimately cost them a sale.I don’t write many reviews, but this level of honesty, technical thoroughness, and genuine customer service absolutely deserves recognition. Thank you for going above and beyond!
Terrible. Read all their never ending policies thoroughly! All returns are subject to a MINIMUM 15% restocking fee, of course customer covers all shipping charges, and unless you purchase protection insurance, any item damaged/lost, etc is your loss and even WITH the protection, it still may be your loss lol. Don't try looking for a phone number to call them cuz they don't believe in it (but yet they tell you to call on their website...) On and on and on. I really enjoyed reading their reason for the restocking fees. Cost of doing business people, just like everyone wanting to charge the customer for not cancelling an appointment within a certain timeframe. COST OF DOING BUSINESS!
I ordered my steering wheel on their Black Friday sale. I was advised and had to confirm that I knew there would be a 6-8 week delivery time. A few days later I was contacted by George who confirmed my choices. The wheel was not common among the numerous pics of the other wheels they had done so I was expecting a longer build time. I also wasnt sure on one of the colors I wanted or the position of the two, but George said that if I wasn't sure he'd refund my money right there even though it said no refunds on custom orders once it was placed. He wanted to make sure I was getting what I wanted and I decided to just go with it and I'm glad I did. I received my steering wheel almost 6 weeks later to the day. It was exactly as I ordered. It was packaged very well and covered to protect it. The wheel core has the factory parts number on it and the materials and build quality appear to be very good. There were no bubbles, loose stitching or materials even on the inside edges. The airbag cover looks like a totally factory part, but in the exact colors I ordered. Everything fit like the factory parts did and they also fit well with the factory trim and switches you have to reuse. The install was super easy and it just looks awesome in the vehicle. I would definitely order from AutoLEDTech again.
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