It was one of the worst rental companies I have ever used. When you think they can’t possibly invent anything else, there comes another surprise.
There was no “Surprise” sign at the shuttle pickup point. I waited for 40 minutes. When I called, they said they would send the shuttle, and when I asked which vehicle it was, they said PARKtoAir — which had already passed by three times while I was waiting there.
When I finally arrived at the counter after one hour, the attendant threatened me, saying I had to purchase the full insurance. I explained that I use my credit card insurance, and he immediately replied that for the card to cover any damage, the company would need to provide detailed information and costs — and that they would not do so because, according to him, they are not legally required to provide it.
After a long discussion, the only way I could get the car was by paying for something extra. I ended up paying a cleaning fee.
When I received the car, it was dirty, covered in dents and scratches, the windshield wipers were not working properly, there was a very loud noise coming from the vehicle, there was no water in the washer reservoir, and the fuel tank was not completely full. On top of that, they gave me the car without the registration document. The police stopped me, and it was a very stressful situation to avoid getting fined.
Even after sending an email requesting at least a photo of the registration document, I never received any response.
Never again with this company.
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Auto One nasce dalla passione e dall'impegno professionale nel mondo dell'automobile, caratteristica fondamentale e testimone della profonda esperienza maturata ad oggi nel settore auto. Ulteriore segno della volontà di arrivare ad offrire tutti i tipi di servizi che in qualche modo hanno nell'automobile il loro fulcro, è l'introduzione del settore noleggio a breve termine - medio termine, e auto navette. Attualmente si commercializzano auto in offerta di diverse marche e vetture km0, seminuove e usate, tutte accuratamente selezionate, revisionate e collaudate prima di ricevere l'ok per la consegna al nostro cliente, la garanzia costituisce parte integrante del servizio post vendita.
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