Our company faced a completely unsatisfactory situation with the platform. We needed an awning arm that was backordered from the manufacturer and decided to try this service. This turned out to be a significant error. Not only did we pay a high price for the part, but when we opened the box at a customer’s location, it was used—even though we ordered a brand-new item. This is entirely unacceptable business practice. Clearly, there was no quality control on your end to ensure that a new part was being sent. The packaging was from the manufacturer, so we had no reason to question it. Since then, we have been dealing with unhelpful customer service for days. All we want is the new awning arm we paid for. Instead, we are forced to manage the old part while waiting. This morning, we received a message that an RGA was issued for same-day pickup without a single phone call. We are a small business—we cannot simply wait around for a shipping company to pick up a package. This situation is absurd. The proper procedure would have been to ship the correct new arm to us immediately and have us return the incorrect part with a simple label, not force us to jump through hoops while our work is delayed. We are still waiting for the part we paid for, and this back-and-forth nonsense has continued for far too long. Please improve your service.
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