Car developed a fault whilst being delivered. Called this company and initially it sounded promising. Take to a VAT registered garage and get a quote. So I did. Over 24 hours later they respond, so not within their time promise. They then found an incorrect part and suggested this was supplied. They wouldn't accept that it was the incorrect part, as per other reviews, rudely and bluntly insisting I was wrong. I wasn't. Part they were trying to supply was for a manual variant of the car, and supplier had incorrect OEM number listed. Managed to persuade the dealer to just sort, which they did. So no pay out here, unless the dealer managed to negotiate!Second issue. EML On. Take to garage for diagnosis. Send quote to them. Now I confess, I did just authorise the garage to proceed, which is against their procedure, but my thinking was this:* The vehicle was always going to be fixed. Paid for by the warranty company or not.* As they seek to pay the minimum possible, they would never have paid the invoice total. They would have paid £75 (maybe) for an hours labour, and about £30 for a cheap aftermarket part. * Waiting for authorisation therefore, adds no value to the process, as if they didn't approve, I would have paid. * If they had approved, I'd have still paid the difference between what they would have paid and the genuine ford part and difference in labour rate. They then voided the claim as I was out of process. Not a penny. I'll leave readers to decide how they feel about this, but for me it's pure payment avoidance. I accept that I am technically in the wrong, but hey, they can fail to respond in 24 hours as per the first claim. So I get that to make money they need to pay out as little as possible, but crikey, they take this to an extreme. Please also observe the condescending response they will no doubt offer to this review, as another example of their customer service. I'm sure it will make for good reading.
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Providing car warranties to the motor trade
