After finding the main office closed, we followed the sign in front of the office and reached the second office in the car park, where a "be back soon" sign was waiting for us. Once the employee arrived, she checked our documents and informed us that the credit card could not be accepted because it was issued by a non-physical bank and asked us if we had another one. Unfortunately we didn't have any. Then she told us that she could accept it but only with payment of car insurance of 326 euros for the 4 days of rental. We rejected the offer and we asked for a refund. We were told to contact the portal on which we booked. We (my girlfriend , me and two children) asked to find a solution, in order not to be stuck at the Fiumicino airport at night. The response was: We can't help you. With the same credit card that AutoUnion rejected, we booked a car in the office next door for half the price, including insurance, and managed to go home. I highly recommend to avoid them.
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