Firstly, they have a policy of e-mailing them 24 hrs prior to your arrival to arrange an out of hours collection. This information is not highlighted even when you make the booking with an out of hours collection time. It is written, but is in the conditions. You’d think with such a bonkers policy they’d make it crystal clear. When I arrived there were people there that had had their rental agreement cancelled because they didn’t show up the night before because were not aware of the e-mail requirement. When arrive and realise you should have e-mailed them the day before there H’s no point of contact. You call the number out of hours and it simply says: please e-mail us. Secondly, when you do finally get to collect your car and pay the deposit you gave 3 options: 1/$1000 deposit only payable by credit card. I don’t have a credit card. 2/ $500 deposit with a $25 excess charge for everyday of the hire. Non negotiable m even if you have already taken out insurance. 3/ $ 250 deposit with a $35 excess fee for everyday of the hire non negotiable. So I had an extra non refundable $225 to pay when I collected the car even though I already had extra insurance on it. A joke company I would never recommend or use again. I can only imagine the only way they still operate is because of all the extra hidden charges
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