We rented a vehicle and noticed damage upon pickup, which we reported via email. After returning the car, we were charged for pre-existing damage. Contacting customer service has been a nightmare; they don't respond to emails, and calls often end with them hanging up. Two months later, we received an email stating our complaint was sent to the wrong address. Following their instructions yielded no results. They charged us and refuse further communication, prompting us to consider taking further action.
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