I am requesting a refund as you are quick to take payments but slow to return funds. It's misleading to advertise flavors that are not actually in stock. Whenever there are drink promotions, payments are accepted, but then I’m told I will receive a refund or a credit note due to items being out of stock. I’ve reached out multiple times via email with no response, yet your company bombards me daily with offers for products that are unavailable. I've also noticed that items like glassware are rarely restocked, leaving collectors like myself without options. Additionally, I’ve had issues with your points system; I can convert points to vouchers, but when I try to use them, they are not accepted at checkout, which feels deceitful. Please process my refund. Below is the message I received regarding my order:
We're very sorry to inform you that the item from your order is currently out of stock. We can offer the following options:
• A refund to your original payment method, or
• A credit to use on our website for future purchases.
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Award Winning Ultra-Premium British Vodka | 5 Times Distilled & Gold Filtered for a pure authentic taste
