The parcel arrived with an immaculate exterior, but the vodka box inside was severely damaged, covered in dirt, dust, and fingerprints. There was just a loose bottle without the usual internal packaging, along with two cans thrown in and some long, curly hairs in the box. The vodka was nearly expired, and I was offered a £5 voucher. As a long-time customer, I’m disappointed and won’t be returning; the customer service has really declined.
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