I am deeply dissatisfied with the service I received. My vehicle was picked up for maintenance, and I was supposed to receive a replacement vehicle. However, I was only informed after I called that no replacement could be provided due to my automatic-only driving licence. This crucial information should have been communicated in advance. Instead, I received no notice or alternative options until I inquired myself. Consequently, I was left without transportation on short notice, leading to unnecessary stress, loss of income, and extra travel costs. For a company handling customers’ vehicles and mobility, this level of communication and planning is unacceptable. I urge management to take this situation seriously, as inadequate handling can significantly affect individuals' daily lives.
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Established in 1992 Auxillis Limited and Auxillis Services Limited have over a quarter of a century of experience and expertise. Auxillis provides customers involved in fault and non fault accidents with replacement vehicles and repair management services, also providing insurance and legal services - they are they are part of the £1.52bn (2024) revenue ZIGUP plc. At a glance:
• Contact centre operation in Peterlee provides 24/7 customer support
• Customer portal providing secure online service and case tracking
• Fleet of 13,000+ owned vehicles with access to addition 50,000 and a full range of vehicles including EV & Hybrid
• 60 branches strategically located across the UK
• 600+ employed drivers, 50 transporters achieving 99% delivery and 94% collection SLA 300+ Network repairersSee more
