I was offered a service to cover the costs of my car after being rear-ended. The entire experience of receiving a vehicle and sending mine for repairs was challenging, and the communication was extremely poor. I was provided with a courtesy car for work, but now, three months later, they are still requesting that I complete forms and submit information because they can't manage their own defense for the case. This has caused unnecessary stress, with constant requests for statements and bank records. They mentioned, "This is a normal process," but they should have informed me upfront so I could choose not to use their service.
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Established in 1992 Auxillis Limited and Auxillis Services Limited have over a quarter of a century of experience and expertise. Auxillis provides customers involved in fault and non fault accidents with replacement vehicles and repair management services, also providing insurance and legal services - they are they are part of the £1.52bn (2024) revenue ZIGUP plc. At a glance:
• Contact centre operation in Peterlee provides 24/7 customer support
• Customer portal providing secure online service and case tracking
• Fleet of 13,000+ owned vehicles with access to addition 50,000 and a full range of vehicles including EV & Hybrid
• 60 branches strategically located across the UK
• 600+ employed drivers, 50 transporters achieving 99% delivery and 94% collection SLA 300+ Network repairersSee more
