No matter what company I go through now, if the only way I can communicate with them is through a chat bot then forget it, I won't even consider making the purchase, PERIOD!! Even though I have been happy with the service, I have spent over an hour trying to find out where I can cancel my subscription because customer service is non existent. The links they provide just take me back to everything except the place I want to be no matter where I go. So I publicly want you to know Total Av that I WANT MY ACCOUNT CANCELLED AT THE END DATE!! These companies take your money in seconds but NEVER show the account link to change or cancel. So to be safe I've notified my CC company to put a halt to any transactions through them and to consider it a fraud if they try to renew. I have emailed them and no response.Thanks but no thanks, never again.
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