I received a quote and later purchased that product only to have customer service reach out to tell me there was an issue with the pricing they provided, and asked if I would be willing to pay an additional amount just so they can "break even". First of all, they're not losing money on a $2,300 laptop. Second, even if that were true, they would still make more money on a potential repeat customer if they just agreed to eat the additional $60 they wanted. Shouldn't businesses stand behind their quotes? I can't stress enough that all I wanted to do was purchase the quote they provided me. I can't recommend AVADirect.com if they won't stand behind their quotes. It's that simple.
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AVADirect Custom Computers, founded more than a decade ago in Northeast Ohio, is a company that recognizes the complexity of providing customers cutting edge technology solutions. Our vision allows us to create and provide custom-tailored computing solutions for government agencies, educational institutions, enterprises, businesses, everyday home users, and PC enthusiasts. We believe technology is not something you purchase, but have the vision and ability to create. We are committed to providing the finest design, engineering, and production of custom high-performance computer systems. Our elite team of experts will ensure that you are satisfied before, during and after the sale. You’ll receive exactly the computer you’re looking for, you’ll have peace of mind knowing that it will arrive safely and you’ll know that we will be there to offer technical support for the lifetime* of your new computer. Thanks to our focus on excellent service, our customers are overwhelmingly happy and satisfied with their purchases, even years after buying their computers.
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