Review Time
I live in their area and they put a system together for me. They did great technical work. Everything runs as expected and done in a good time. And their in-person customer technical contact was very friendly and knowledgeable. Excellent overall experience.
I live in their area and they put a system together for me. They did great technical work. Everything runs as expected and done in a good time. And their in-person customer technical contact was very friendly and knowledgeable. Excellent overall experience.
I placed my order on 10/9/25 they sent me an email on 10/10 saying that my payment was successful. On 10/15 they send me an email saying that the product I ordered is out of stock, and it will cost an additional $72 to restock it. They gave me the choice to pay more for a product that they already accepted payment for or select a new product. This is a blatant breach of FTC laws.⚖️ 3. State Consumer Protection LawsEvery state — including Oregon, Arizona, California, etc. — has its own consumer protection act.These laws prohibit:“Bait-and-switch” tactics,Retroactive price increases, andFailure to honor posted or agreed prices.For example:Oregon Revised Statutes §646.608(1)(k) prohibits “advertising goods or services with intent not to sell them as advertised.”
Complete scam. This website will gladly take your credit card information. Placed an order, they refused to ever even attempt to charge me. Then they cancel the order and an hour later I have 4 unauthorized charges. This website doesn’t actually ship any products, it’s a phishing site
I received a quote and later purchased that product only to have customer service reach out to tell me there was an issue with the pricing they provided, and asked if I would be willing to pay an additional amount just so they can "break even". First of all, they're not losing money on a $2,300 laptop. Second, even if that were true, they would still make more money on a potential repeat customer if they just agreed to eat the additional $60 they wanted. Shouldn't businesses stand behind their quotes? I can't stress enough that all I wanted to do was purchase the quote they provided me. I can't recommend AVADirect.com if they won't stand behind their quotes. It's that simple.
AVAdurect got me just what I was looking for within the price range I set.The whole process, from initial order to delivery was handled with care, responsiveness and speed I wasn't expecting delivered by friendly and knowledgeable reps. All in all, a good experience.
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AVADirect Custom Computers, founded more than a decade ago in Northeast Ohio, is a company that recognizes the complexity of providing customers cutting edge technology solutions. Our vision allows us to create and provide custom-tailored computing solutions for government agencies, educational institutions, enterprises, businesses, everyday home users, and PC enthusiasts. We believe technology is not something you purchase, but have the vision and ability to create. We are committed to providing the finest design, engineering, and production of custom high-performance computer systems. Our elite team of experts will ensure that you are satisfied before, during and after the sale. You’ll receive exactly the computer you’re looking for, you’ll have peace of mind knowing that it will arrive safely and you’ll know that we will be there to offer technical support for the lifetime* of your new computer. Thanks to our focus on excellent service, our customers are overwhelmingly happy and satisfied with their purchases, even years after buying their computers.
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