First and last time ever attempting to get a prebuilt computer. I don't have the time nor the patience to explain the frustration that this company put me through. Bottom line, they'll take your $2-3,000 out of your bank account, never contact you or keep you posted about part delays (which is stated is THEIR responsibility in their own Terms of Service. If you think I'm joking it's Article 4 of Conditions of Sale on their own Payment Form. "It is our responsibility to maintain direct communication with customer regarding any delays which we are aware". They NEVER ONCE contacted me in 2+ months, and were WELL AWARE.), then when you contact them every 2-3 weeks, they'll pretty much give you zero answers, incoherent ramblings about something or another, leaving you worse off than when you called to check on the status. Then on top of waiting over 2+ months with ZERO contact initiated by them, for a part they said they would have in 2 weeks. Nope. THEN if you try to refund, they'll try to steal 10% of your total order cost even though they had only acquired $80 of a $2,700 computer build. So essentially trying to steal $270 from my family because they're unable to fulfill THEIR OWN OBLIGATIONS AS STATED ON THEIR TOS. Worst company I've dealt with in a long time. After telling them how full of themselves they were, they finally decided I was right and gave me back 100% of my money. Thank god. Don't deal with these crooks, they're betting you don't have the balls to stand up to them to get that 10% of your final order cost back. (When they can't even acquire the parts, they'll glad take your money though) The only reason I even bothered with this site is because it's listed on AMD's Site under "Where To Buy"...yeaa...riiight. I would give you negative 5 stars if it was possible. Hands down worst experience pertaining to buying computer parts in my life, you would think for someone willing to give a company $2,700 they could at least let you know what was going on, but nah, they'd genuinely don't care.
Claim your business profile now and gain access to all features and respond to customer reviews.
AVADirect Custom Computers, founded more than a decade ago in Northeast Ohio, is a company that recognizes the complexity of providing customers cutting edge technology solutions. Our vision allows us to create and provide custom-tailored computing solutions for government agencies, educational institutions, enterprises, businesses, everyday home users, and PC enthusiasts. We believe technology is not something you purchase, but have the vision and ability to create. We are committed to providing the finest design, engineering, and production of custom high-performance computer systems. Our elite team of experts will ensure that you are satisfied before, during and after the sale. You’ll receive exactly the computer you’re looking for, you’ll have peace of mind knowing that it will arrive safely and you’ll know that we will be there to offer technical support for the lifetime* of your new computer. Thanks to our focus on excellent service, our customers are overwhelmingly happy and satisfied with their purchases, even years after buying their computers.
See more
