I placed my order in November and it finally has shipped 4 months later. First, either the mail delayed or they lost my first payment. Two weeks later they said they received a second check but it was never returned to me as they said they would do. They changed my SSD to prevent a backorder without asking first, then did nothing for nearly two months waiting on a video card. Finally, I called them fed up and they told me that if I kept that video card they didn't know when my order would ship, even after 3 months. I asked them for other options and they didn't have anything equivalent. After they wanted to either downgrade my card or charge me hundreds extra, and with all the time that had passed, I asked about canceling. Despite not being able to fulfill my order, they wanted to charge me a fee. Upon asking to talk to a manager, they magically found another card that was still over a hundred dollars more, but I conceded. Then the computer failed testing and was delayed again. Finally, and probably the last straw to convince me to take time to write a review, the promos offered with the order back in November were not honored by the company and they blamed the manufacturers rather than taking responsibility for taking 4 months to fulfill an order even though I expressed this concern well before they expired. Maybe it was the perfect storm, but they should at least try to make it right.
Claim your business profile now and gain access to all features and respond to customer reviews.
AVADirect Custom Computers, founded more than a decade ago in Northeast Ohio, is a company that recognizes the complexity of providing customers cutting edge technology solutions. Our vision allows us to create and provide custom-tailored computing solutions for government agencies, educational institutions, enterprises, businesses, everyday home users, and PC enthusiasts. We believe technology is not something you purchase, but have the vision and ability to create. We are committed to providing the finest design, engineering, and production of custom high-performance computer systems. Our elite team of experts will ensure that you are satisfied before, during and after the sale. You’ll receive exactly the computer you’re looking for, you’ll have peace of mind knowing that it will arrive safely and you’ll know that we will be there to offer technical support for the lifetime* of your new computer. Thanks to our focus on excellent service, our customers are overwhelmingly happy and satisfied with their purchases, even years after buying their computers.
See more
