BUYER BEWARE: AVA Direct customer service is nonexistent, hidden cancellation fees are punishing, and business practices are extremely shady.I ordered a PC and attempted to cancel the order 4 days later but was unable to reach them via phone (busy signal all the time), live chat (no live agent came on the line), and online form (no response). By the time I got ahold of them, they wanted to charge me $100 to cancel an order they hadn't built or shipped yet claiming they had "allocated parts for my order" by putting the parts in a bin. They fabricated a cancellation charge with no documentation of what 'parts had been allocated' and asked for it over the phone. I filed a dispute with my credit card and received my money back but I highly recommend you steer clear of this company. If necessary, play hardball and file a chargeback.They also have very suspicious online reviews (ResellerRatings.com) where they have 100% positive reviews in 1 year ... they don't have a SINGLE bad review in 365 days-- absolutely shady! My own negative review of them on that site mysteriously disappeared and won't appear. There are tons of negative reviews about them on social media forums where reviews can't be removed/manipulated so search on computer forums, Reddit, etc. Please do your research, take your money elsewhere, and don't buy from them!
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AVADirect Custom Computers, founded more than a decade ago in Northeast Ohio, is a company that recognizes the complexity of providing customers cutting edge technology solutions. Our vision allows us to create and provide custom-tailored computing solutions for government agencies, educational institutions, enterprises, businesses, everyday home users, and PC enthusiasts. We believe technology is not something you purchase, but have the vision and ability to create. We are committed to providing the finest design, engineering, and production of custom high-performance computer systems. Our elite team of experts will ensure that you are satisfied before, during and after the sale. You’ll receive exactly the computer you’re looking for, you’ll have peace of mind knowing that it will arrive safely and you’ll know that we will be there to offer technical support for the lifetime* of your new computer. Thanks to our focus on excellent service, our customers are overwhelmingly happy and satisfied with their purchases, even years after buying their computers.
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