RESPONSE TO MELANIE:Scarlett has not dealt with the matter correctly. Avado's terms are in breach of UK Consumer rights, whichoverride the Avado unfair terms. Having been mis-sold a product and cancelling upon receipt of the product entitles me to a full refund and as such I will not be making any further payments and expect a refund of my deposit. I have not and won't be using your service.The lack of customer care is astonishing and the unwillingness to treat customers with care and fairness makes Avado a company to be avoided. I recommend all potential customers to find a different provider.- REVIEWI have reported Avado to the British Trading Standards and the Ombudsman.After being mis-sold a course I tried to cancel the course one day after receiving the course material and Avado is refusing to let me cancel. Their terms and conditions are in breach of Consumer Rights Laws which entitles you to cancel and obtain a refund 14 days after receiving the product you ordered. I have asked them to refund my deposit and cancel my contract but they are refusing. After seeking legal advice, Scarlett from Avado has failed to respond to my five queries regarding Avado's breaches of UK Consumer Right Law. Avado use high pressure sales tactics for their distance selling methods. Scarlett from Avado's lack of customer care is causing me huge stress and anxiety and they are showing no willingness to resolve the situation.
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Avado is a leading provider of CIPD qualifications in the UK and Middle East. For over a decade, we have partnered with the Chartered Institute of Personnel and Development (CIPD) to empower HR and L&D professionals to excel in their careers.
With a proven track record, Avado has guided over 50,000 learners towards their professional goals, equipping them with the knowledge and skills to develop and grow.See more
