I made two payments of €4000 towards my outstanding balance. One on 10.10.2025 and another on 11.11.2025 through interbank payments to a bank in Spain listed on the service's website. Both payments were returned to my account without any explanation. After multiple attempts to understand why my balance wasn't updated, I discovered that my payments were sent back without clarification. This online banking experience has become unbearable. They claim to adhere to data protection rules but seem to mishandle my information. Despite their requests for more information, they could easily access their records. This situation has become a nightmare, and I’ve decided to treat the refunds as unwanted gifts while ignoring their further payment requests until they resolve their system issues.
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