I am writing to formally dispute an unauthorized charge on my credit card, which was fraudulently made for an escort service. I have already provided all necessary evidence demonstrating that this charge resulted from a security breach in your system. Despite my efforts, I have not received a proper response, nor was I ever notified to approve this transaction—something my account is set to require for all charges.Today, I contacted your support team and was told that I do not need any proof because the fraud department decided to uphold the charge. This response is unacceptable. As a customer, I have the right to transparency and a thorough fraud investigation. I demand a detailed explanation of why this decision was made, along with proof that this transaction was authorized under my name and consent.If this matter is not resolved immediately, I will be left with no choice but to escalate my complaint through the appropriate consumer protection agencies and consider legal action. I expect a response within 48h, along with a clear resolution.Please treat this with urgency. I look forward to your prompt reply.
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