I completed two payments of €4000 towards my outstanding balance, one on 10.10.2025 and the other on 11.11.2025, through interbank transfers to a recognized bank listed on the service's website. However, both payments were returned from another bank to my account, which I had been using sparingly. The repayments made no mention of my account with the service. After multiple attempts to understand why my balance wasn’t updated, I found out they returned my €4000 without any explanation. This online banking system is no longer functioning well for me. They seem to use privacy regulations to protect their operations but neglect to apply the same standards to my data. It feels like someone is trying to drive me to frustration. I anticipate they will ask for more information, even though they can easily access their system for relevant records. This situation has been a nightmare, so I've chosen to view their refunds as unsolicited gifts and will ignore their ongoing payment requests until they resolve their system issues.
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