I needed to both upgrade my policy from European to worldwide and renew my policy.
I was charged for the upgrade and then given a quote for the next year. I questioned the price of the renewal and was to!d as I had automatic renewal I had a discount built in. I did say I could go to a new company and get 20 percent discount as a new customer. Again I was to!d I had a discount built in.
To try and reduce the cost as it was near!y 200 pounds more expensive than the other company , we went through the medical screening as it was not up to date.
The agent told me he would ring me back but unfortunately I could not take the call when they rang. I tried to ring back but as I did not have a name I could not get back to that person.
When I looked on line the agent had reduced the cost on the renewal and I decided to just accept it and as it was automatically renewed I thought that was it.
I was surprised to receive an email to say our insurance was about to expire. One of the reasons I did not want to change from Avanti was because we would be on holidays when the policy was due for renewal.
I went on to my account and there was no quote or renewal on my account.
I immediately renewed my policy AND at a lot less than I was quoted as a renewing customer. Not impressed and find it difficult to trust agents to give best advice.
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