My fiance had a valid ticket and his own railcard but then they tried to scam him and then said can i see your railcard and he showed them it and they said its not enough and they told him to go to the ticket office and told him to buy a second ticket when he dosent need one as it was valled my fiance then got adutated the staff stood their laughing at my fiance. I was about to get them on phone to me and i would of had a go at them they dont care about disabled people or anyone with railcards if u have a railcard like my fiance they should let u go through my fiance is discusted with them i then had to book a taxi for my fiance to liverpool cost me £40 for taxi all because thease wouldent let him through and treated him disrespecfal. And his ticket was vallid now their refusing me and my fiance the refund what they have wasted. dont trust them my fiance despise that train company he hopes they own up and apoligise. everyone knows they have a railcard so why would u ask someone to show railcard when u know u got one or not u shouldent ask for peoples railcard as the person has already got it. my fiance said u can back of if u are going to laugh at me and disrespect disabled people. if advanti try it on with u confrount them and tell them how it should be ran. Theis staff oversaly arnt trained in their job and dont know how to do it right why will someone be their when theirs barriers their. Sorry dont trust them
Claim your business profile now and gain access to all features and respond to customer reviews.
Avanti West Coast is a train operating company in the United Kingdom owned by FirstGroup and Trenitalia.
Buy train tickets and find train times with no booking fees and rewards when you travel. Travel in style across the UK.
