Review Time
We travelled from Lockerbie down to Crewe on Friday 20th February evening. Anisha (hope this is spelled correctly), Kathy and team were fantastic with us and in particular our son, George - Thank You.
Train was on time and we had a comfortable journey down.
Dear Jo and Kai at London Euston Platform 1 on 23/02/26 seeing the 11:53 off. Firstly I’m sorry I was having a meltdown but I should have kept my emotions in check. Secondly I forgot to say thank you for getting me home safely. You’re a credit to Avanti. I’m so very grateful. Thank you 🙏
the trains are very shaky, there’s barely any space, the coaches smell odd and the wifi is atrocious most of the time. had two very uncomfortable journeys thanks to this company.
The high speed trains to London Euston are absolute trash. You just need to wear a towel because it’s like a sauna. Seats are hard and uncomfortable, the power outlets hardly ever work and the WiFi is trash. Given that the Manchester to Euston phone signal is bad it’s more important than ever to have a good WiFi service. The hot water at the buffet is often broken meaning no hot drinks. The trains are just too old and it ends up being a horrible experience on board.
I am extremely frustrated trying to obtain a refund for a cancelled train, followed by another that was significantly delayed. It seems the company relies on an AI system for refunds, which fails to grasp that I purchased two separate tickets and still arrived late for my meeting. Despite spending £84 on this trip, I have yet to receive any refund. This situation is absurd.
My son and I returned from a concert in London, and we encountered the most appalling service on the train back to Liverpool. I paid a significant amount for First Class reserved seats as a gesture of thanks to my son for securing great tickets. Unfortunately, the initial journey was unsatisfactory, as our reserved seats were unavailable, forcing us to sit apart.
The return trip was equally frustrating. There was confusion at the station regarding entry to the First Class carriage, and once inside, our reserved seats were again nonexistent. We ended up sharing a table with strangers, and the cramped space was uncomfortable, especially since I had to face backwards, which made me feel ill.
Additionally, I waited 20 minutes for a burnt pie, which was supposedly part of the complimentary service that the company prides itself on. Some staff members seemed unhappy, which was attributed to changes in the train service.
The company had the audacity to claim that since we received First Class service, they could not offer compensation, except for a meager discount on a future journey—an insult considering my reluctance to use their service again. This feels like a breach of contract since we did not receive what we paid for. I am extremely frustrated that the company has failed to acknowledge the inadequacy of their service while still branding it as First Class. If their response does not improve soon, I will consider taking further action regarding this issue. Beware of this overpriced service.
My fiance had a valid ticket and his own railcard but then they tried to scam him and then said can i see your railcard and he showed them it and they said its not enough and they told him to go to the ticket office and told him to buy a second ticket when he dosent need one as it was valled my fiance then got adutated the staff stood their laughing at my fiance. I was about to get them on phone to me and i would of had a go at them they dont care about disabled people or anyone with railcards if u have a railcard like my fiance they should let u go through my fiance is discusted with them i then had to book a taxi for my fiance to liverpool cost me £40 for taxi all because thease wouldent let him through and treated him disrespecfal. And his ticket was vallid now their refusing me and my fiance the refund what they have wasted. dont trust them my fiance despise that train company he hopes they own up and apoligise. everyone knows they have a railcard so why would u ask someone to show railcard when u know u got one or not u shouldent ask for peoples railcard as the person has already got it. my fiance said u can back of if u are going to laugh at me and disrespect disabled people. if advanti try it on with u confrount them and tell them how it should be ran. Theis staff oversaly arnt trained in their job and dont know how to do it right why will someone be their when theirs barriers their. Sorry dont trust them
One of the most overwhelmed experience I remember in a while to get something so simple done.Expensive train tickets, hard to book, delays on trains, cancellations, hard to make a refund form, hard to contact them at all.Everything I try seems impossible, even when I called them, the guy on the phone seemed he worked for someone else and hanged the phone on me, even the recorded voice hanged without you get where you want to get.
Wow, late again! What an abysmal service this is!Another delay and the most ridiculous system for making compensation claims.My journey couldn’t be found at the given times, on the portal and the actual train times couldn’t be entered manually.The staff on the trains are always nice, no complaints there, however I will be sending a message to Santa telling him that the Avanti CEO shouldn’t get any presents, for being useless at their job.HoHoHo 🎅
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Avanti West Coast is a train operating company in the United Kingdom owned by FirstGroup and Trenitalia.
Buy train tickets and find train times with no booking fees and rewards when you travel. Travel in style across the UK.
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