I am extremely frustrated trying to obtain a refund for a cancelled train, followed by another that was significantly delayed. It seems the company relies on an AI system for refunds, which fails to grasp that I purchased two separate tickets and still arrived late for my meeting. Despite spending £84 on this trip, I have yet to receive any refund. This situation is absurd.
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Avanti West Coast is a train operating company in the United Kingdom owned by FirstGroup and Trenitalia.
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