I booked a trip through a website for a bus journey in Spain. We arrived early at the scheduled time but waited for the bus that never showed up. Another bus stopped, but the driver informed us our tickets were not valid for that bus. With no other buses available and time running out, we had to buy two additional tickets. We purchased a cancellation policy at the time of booking, believing it would cover this issue, but it did not. After reaching out to multiple parties, we were told a refund was impossible. We ended up paying twice for tickets without any accountability from the companies involved. Very disappointing! We will not use this service again.
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