Credit where credit is due!I've had my AVA pressure washer since March 2022 and in the main it's been very good. However, over the last 18 months I've had a few issues where I found myself fixing it every few months.My machine failed again about 3 weeks ago and it needed a new Inlet/Outlet Pump head replacement, which isn't huge issue in itself, you only need some basic tools to do the job.However, once I'd completed the job my machine still wasn't working correctly, so I contacted AVA customer service. Rachel was the lady tasked with trying to sort my problems out. Rachel had suggested that my machine goes in to the service centre to be looked at, but when I informed Rachel that, that would be the second time in 4 months and that I'd spent quite a bit of time fixing my machine over the last 18 months and I was therefore not very happy. Yes, the 10 year warranty is good, but I shouldn't be fixing it as frequently as I had been. Now this is where the credit comes in, once AVA and Rachel were aware of the issues I'd been having they offered me a resolution, which surprised and surpassed my expectations. Without hesitation Rachel offered me a brand new machine as a replacement for my troublesome machine! My new machine has arrived and I'm waiting for an opportunity to put it to work!Thank you AVA and Rachel, customer service that surpasses the norm!
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