I had some problems with the set up of the washer, one of which is still not really resolved. But it was such a refreshing change, when I raised the issues, to have a swift personal response from a lovely lady at Ava who did her very best to sort things out. The responses were always swift, friendly and helpful with no attempt to try and make it my fault!!! Which makes such a HUGE difference in this day and age. For this reason alone I give the product 5 stars. To my mind there are a few design aspects of the pressure washer that could do with improvement. The reel upon which the mains lead is stored, would looks like a great idea but in practice is hard to use - particularly when the weather is cold and the lead stiff. Also there is a clip that is meant to secure the high pressure hose which feeds the reel but is too long to clip home securely meaning one needs to keep an eye on it. There is a storage bar for nozzles on the handle that for some reason is tricky to use. You fiddle for ages then suddenly the nozzle clips in. Very odd. Same applies to removal. The wand connectors are all proprietary, which is fine and work well, but means I cannot use some of my other accessories. The whole unit and wand are plastic so it remains to be seen how long it will last. It is a bit awkward to manoeuvre as the extensions to the base at the front, which do a good job of stabilising it, also make wheeling around a bit tricky. It was supplied with a hose connector that did not fit the normal U.K. Hozelock or Gardena connectors but that is an easy fix. So yes a couple of issues, but the machine works well and the customer service has been second to none. For that reason alone I would recommend this product.
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