I received my AVA P57 large bundle pressure washer direct from AVA very quickly. Unfortunately, the snow foam container bottle was badly damaged and could not be used. However, everything else was in perfect condition. Very odd as the outer carton showed no sign of any damage at all. However, I sent an email to customer service and almost immediately received a reply apologizing for the issue and offering to: (a) send an upgraded bottle as replacement, (b) a pack of 4 microfibre mop cloths as a goodwill gesture. This action is in my opinion excellent customer service. To receive a damaged product can happen for a number of reasons but it is how it is handled which is important. I received the replacement quickly too and look forward to using it. Top marks AVA. Thank you.
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