We started this case with AVASK at the beginning of 2025, regarding our German EPR filing for 2024. Almost a full year later, this issue is still not resolved.The situation was straightforward. We had zero sales in Germany in 2024, which we clearly communicated to AVASK multiple times. We paid AVASK in full for EPR reporting services, including the obligation to submit the 2024 year end report.What followed was months of delays, contradictions, and constant “we will investigate” replies. Every few weeks the case was supposedly being reviewed again, without any concrete outcome.At first, AVASK pointed us to Der Grüne Punkt. Then Der Grüne Punkt pointed us back to AVASK. After extensive correspondence with the authorities, it became clear that no valid 2024 year end sales report had ever been received by Der Grüne Punkt for our account. Any submission at that point was already too late and legally ineligible for reimbursement.Because of this failure, we permanently lost the right to a credit of €368.96, even though:- Our reported quantity was zero- The minimum fee is only €25- The filing itself was substantively correctDer Grüne Punkt explicitly confirmed in writing that the loss occurred solely because the year end report was not submitted correctly and on time. This is a service AVASK was contractually paid to perform.Despite this, AVASK continued to deflect responsibility, restart investigations, and ask clarifying questions that had already been answered multiple times. Even after sending a formal liability notice and waiting beyond the stated response deadline, we still received vague replies instead of accountability or a solution.In the end, it became clear that AVASK failed to submit the required filing, then shifted responsibility between themselves and the authority, while we were left with the financial loss.This case shows a serious lack of ownership, follow through, and client protection. If you rely on AVASK for compliance critical filings, be aware that errors can take months to surface, and when they do, resolution is slow, fragmented, and exhausting.Very disappointing experience.Afik The BrosMen Brand Group
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We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services.
AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow.
Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development.
AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business.
We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset.
Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese.
We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is:
WHAT MATTERS TO YOU, MATTERS TO US...See more
