Review Time
I expressed interest in their services several years ago, did not sign a contract, did not pay anything, did not fully provide information about my company, judging by the email correspondence. This year I received information from AVASK that I owe 1600 euros :D
I had an excellent experience working with Natasha at Avask. From the very beginning, she was professional, attentive, and incredibly responsive. She handled everything with efficiency and genuine care, making the entire process smooth and stress-free.Natasha goes above and beyond to ensure customer satisfaction. Her communication was clear and timely, and she demonstrated deep knowledge and expertise throughout. It’s rare to find someone so dedicated, patient, and solution-oriented.I truly appreciate her support and highly recommend working with her. Thank you, Natasha, for your outstanding service!
I used AVASK for German VAT compliance (self-serve programme) in 2024–2025.German tax office letters about my 2023 VAT (dated 19/11/2024, 07/01/2025 and 27/02/2025) were sent to AVASK but only forwarded to me on 06/05/2025.Because of this delay, the tax office first issued a provisional assessment of 32,780.24 € and finally a penalty of 1,637.50 € in late payment surcharges, even though the real VAT due was only 6.65 €.I provided AVASK with all documentation showing that the letters stayed with them for 5–6 months. They still refuse to accept any responsibility or to contact the tax office again without charging extra fees.Based on my experience, I cannot recommend their service for German VAT.
I made a mistake by paying my VAT in Italy twice. This happened in November 2025. I opened a case with them on 10 November 2025. But Avask refuses to send back one of the payments to my bank account. They keep stalling even though I sent them the bank statements and even though the problem is really quite simple. They're just holding on to my money indefinitely. Weirdly, they're very kind when you talk to them but words don't pay my bills. I just want my money back. I have no idea anymore what I have to do to get the money back from them because they keep playing nice and saying they need to check it. They've been checking it for 3 months now. How hard can it be? I'm writing this review because they might respond to it. It sounds nasty but I really don't know what else to do to get my money back. Just give me my money back.
The worst experience of my entrepreneurial lifeRun away from this company. They took my money for services never delivered and refuse any refund.For over a year, no VAT declarations were filed in some countries despite my payments. Result: tax penalties, debt collection procedures, and sleepless nights fixing their mistakes.Impossible to get proper follow-up: employees change constantly. Every time you contact them, you start from scratch with someone who knows nothing about your case. Emails go unanswered for weeks, sometimes months.They lose your documents, miss every deadline, and when you complain, complete silence.For the prices they charge, it's a disgrace. They can put a business in serious financial and administrative trouble.Don't make the same mistake I did. Look elsewhere.
We started this case with AVASK at the beginning of 2025, regarding our German EPR filing for 2024. Almost a full year later, this issue is still not resolved.The situation was straightforward. We had zero sales in Germany in 2024, which we clearly communicated to AVASK multiple times. We paid AVASK in full for EPR reporting services, including the obligation to submit the 2024 year end report.What followed was months of delays, contradictions, and constant “we will investigate” replies. Every few weeks the case was supposedly being reviewed again, without any concrete outcome.At first, AVASK pointed us to Der Grüne Punkt. Then Der Grüne Punkt pointed us back to AVASK. After extensive correspondence with the authorities, it became clear that no valid 2024 year end sales report had ever been received by Der Grüne Punkt for our account. Any submission at that point was already too late and legally ineligible for reimbursement.Because of this failure, we permanently lost the right to a credit of €368.96, even though:- Our reported quantity was zero- The minimum fee is only €25- The filing itself was substantively correctDer Grüne Punkt explicitly confirmed in writing that the loss occurred solely because the year end report was not submitted correctly and on time. This is a service AVASK was contractually paid to perform.Despite this, AVASK continued to deflect responsibility, restart investigations, and ask clarifying questions that had already been answered multiple times. Even after sending a formal liability notice and waiting beyond the stated response deadline, we still received vague replies instead of accountability or a solution.In the end, it became clear that AVASK failed to submit the required filing, then shifted responsibility between themselves and the authority, while we were left with the financial loss.This case shows a serious lack of ownership, follow through, and client protection. If you rely on AVASK for compliance critical filings, be aware that errors can take months to surface, and when they do, resolution is slow, fragmented, and exhausting.Very disappointing experience.Afik The BrosMen Brand Group
Read the following and judge for yourself...AVASK handles our VAT filings in several European countries. In Spain they also act as our fiscal representative. This means all communication with the tax authorities goes through them and they are responsible for making the actual payments. They tell you what amount is due, you pay this to an AVASK intermediary account, and they then forward it to the tax authorities.This was also the case for Q3 2024. We paid the required amount in October to the AVASK intermediary account, fully according to their procedure. We also explicitly communicated with AVASK to ensure the payment to Spain would be made before the October 20 deadline.To my complete shock, in July we received a 5000 euro fine from the Spanish tax authorities because the VAT return and payment had not been made. Despite the fact that AVASK had received the money, they failed to submit the return and make the payment. Apparently a reminder was sent to AVASK in January, which we were never informed about, and they still did nothing.Without consulting us, AVASK then filed an objection on our behalf. They refused to explain what they had written in this objection. Any objection was obviously doomed to fail, because the VAT return had simply not been filed by AVASK. As expected, the objection was rejected and the fine was doubled.When asking for clarification or responsibility, AVASK became completely unresponsive. They show no concern for the serious financial damage they have caused.This is the second major mistake AVASK has made within a year. In Q4 2024 they mixed up decimal points and commas in our sales data, which resulted in a 20,000 euro VAT overpayment in Poland. Even 1.5 years later, and after an additional 5,000 euros in consulting costs, we still have not been able to recover this money from the Polish tax authorities. AVASK has also been unhelpful in mediating or supporting this process.I strongly recommend looking further and paying a bit more for an accountant who actually cares about their clients.
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We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services.
AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow.
Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development.
AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business.
We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset.
Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese.
We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is:
WHAT MATTERS TO YOU, MATTERS TO US...See more
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