Read the following and judge for yourself...AVASK handles our VAT filings in several European countries. In Spain they also act as our fiscal representative. This means all communication with the tax authorities goes through them and they are responsible for making the actual payments. They tell you what amount is due, you pay this to an AVASK intermediary account, and they then forward it to the tax authorities.This was also the case for Q3 2024. We paid the required amount in October to the AVASK intermediary account, fully according to their procedure. We also explicitly communicated with AVASK to ensure the payment to Spain would be made before the October 20 deadline.To my complete shock, in July we received a 5000 euro fine from the Spanish tax authorities because the VAT return and payment had not been made. Despite the fact that AVASK had received the money, they failed to submit the return and make the payment. Apparently a reminder was sent to AVASK in January, which we were never informed about, and they still did nothing.Without consulting us, AVASK then filed an objection on our behalf. They refused to explain what they had written in this objection. Any objection was obviously doomed to fail, because the VAT return had simply not been filed by AVASK. As expected, the objection was rejected and the fine was doubled.When asking for clarification or responsibility, AVASK became completely unresponsive. They show no concern for the serious financial damage they have caused.This is the second major mistake AVASK has made within a year. In Q4 2024 they mixed up decimal points and commas in our sales data, which resulted in a 20,000 euro VAT overpayment in Poland. Even 1.5 years later, and after an additional 5,000 euros in consulting costs, we still have not been able to recover this money from the Polish tax authorities. AVASK has also been unhelpful in mediating or supporting this process.I strongly recommend looking further and paying a bit more for an accountant who actually cares about their clients.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services.
AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow.
Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development.
AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business.
We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset.
Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese.
We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is:
WHAT MATTERS TO YOU, MATTERS TO US...See more
