Abandoned by Avelo in Punta Cana!Avelo Air is no longer offering service from Wilmington (ILM) to Punta Cana, Dominican Republic (PUJ). We felt lucky that our trip was still happening - we were the last scheduled flight in and out of PUJ (the flights scheduled after ours were cancelled). They got us there Wednesday (January 21), scheduled to return on Saturday. The next day they cancelled our return flight, no reason. The email they sent wasn’t very specific: call Avelo customer service to reschedule (I thought they would book us on another airline with no extra charge). When we called Thursday there were close to 400 callers ahead of us, so we called the next morning. They finally called back almost nine hours later, offered a refund for the return flight only, and hung up on my (understandably upset) husband. We had to book a flight home on American; our extra total out-of-pocket was $1000+ for the two of us. The lesson we learned was that when there’s only one return flight a week (or ever) and it’s cancelled, you’re SOL. I’m only giving two stars because we had travelled previously on Avelo several times to different destinations and were very pleased with the service and pricing. Needless to say, Avelo has lost a return customer - we will not be flying with them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
