Review Time
I had a credit from Avelo which I wanted to use. However, they no longer fly to my destination. Also, now they only have one destination from NY (my home) and I do not need to go to that city. I requested a monetary refund from them and was denied. It is so unfair because they no longer can accommodate my needs so they should give me a monetary refund.
I had a credit from Avelo which I wanted to use. However, they no longer fly to my destination. Also, now they only have one destination from NY (my home) and I do not need to go to that city. I requested a monetary refund from them and was denied. It is so unfair because they no longer can accommodate my needs so they should give me a monetary refund.
Abandoned by Avelo in Punta Cana!Avelo Air is no longer offering service from Wilmington (ILM) to Punta Cana, Dominican Republic (PUJ). We felt lucky that our trip was still happening - we were the last scheduled flight in and out of PUJ (the flights scheduled after ours were cancelled). They got us there Wednesday (January 21), scheduled to return on Saturday. The next day they cancelled our return flight, no reason. The email they sent wasn’t very specific: call Avelo customer service to reschedule (I thought they would book us on another airline with no extra charge). When we called Thursday there were close to 400 callers ahead of us, so we called the next morning. They finally called back almost nine hours later, offered a refund for the return flight only, and hung up on my (understandably upset) husband. We had to book a flight home on American; our extra total out-of-pocket was $1000+ for the two of us. The lesson we learned was that when there’s only one return flight a week (or ever) and it’s cancelled, you’re SOL. I’m only giving two stars because we had travelled previously on Avelo several times to different destinations and were very pleased with the service and pricing. Needless to say, Avelo has lost a return customer - we will not be flying with them again.
Once again another trip on Avelo and another delay, why is there always delay when I have to use them. 12/02/25 a 3 hour delay, most of the time I don't mind being delayed on a few minute delay up to 1 hour. With this airline when time is on the line like this time they are late. I should have just used Amtrak. It would be a 24 hour trip, but had I left yesterday would have still arrived at my destination well rested and checked into my hotel on time. I have to get to an interview at 7 am on the December 3rd 2025. I was looking forward to landing at my destination on time, getting to my hotel that I had booked for the day and had time to prepare for the interview. The plane was scheduled to take off at 1906 and land at 2114 at my destination. Now the plane won't leave here until 2314 and arrive at my destination until after 0100 am. I will miss my ride to get to the hotel and now I have to pay twice as much when I do arrive at my destination. You don't honor your end of the contract then you should compensate your customer.
Made reservations for 3 people Sunday eve. Got an email Tuesday am saying I could get 40% discount. Called to find out how to use it and was 182 in line with recorded msg saying it could cost me $25 fee to change anything. Recommended online changes to avoid the fee. Made new reservations and canceled the one I had just made. Sorry. They bank the money and you have to use it within 1 year and they only go to two locations. So, I'm out all of that money because I don't plan to go to the locations. When I got to Lakeland at 9:15 pm, my luggage was destroyed. No one was there to report it!! I took pictures. Drove to where we were staying and got there after midnight. First thing in the morning at around 6 am, I went online to report it. Got a message back. Sorry, you needed to report within 4 hours of arrival. Customer service was impossible to get. This cost me hundreds of dollars that I will never be able to use. Horrible experience. One bag cost $120 for round trip. This was NOT a good deal. Be aware!!
I’m extremely disappointed with my first experience flying with Avelo Airlines. My original flight was Grand Rapids to Raleigh on November 10, returning November 17. I changed the dates almost two hours before departure because a seat was available and paid an extra $60 for the change.When I received my new confirmation, the itinerary was completely wrong — both flights were listed on November 10 and in reverse, showing Raleigh → Grand Rapids instead of Grand Rapids → Raleigh. That’s not a mistake I would ever make since my original booking already had the correct direction.I went to the airport immediately to fix it, but the agent wasn’t helpful, and her supervisor, Parker, refused to come to the counter, saying I “should’ve been there earlier,” even though I had literally just rebooked less than two hours prior.When I called customer service, they still wouldn’t fix the error. Instead, I was charged a 50% cancellation fee and only got Avelo credit for the $60 I paid — credit I don’t even want because I have no intention of flying with Avelo again.This issue was clearly caused by an error in Avelo’s system, and the way it was handled was unprofessional and dismissive. I’d strongly caution anyone considering booking with Avelo — there’s no accountability when their system makes a mistake.
Its a complete disappointment. They say its a cheap airline but its not. We ended paying the same amount as if we were going to travel in other airlines. Costumer service is a trash and they don't solve problems and if you email them they don't respond the issues. Please do not travel with this airline. Not worth it.
This is by far the worst customer service airline I”ve experienced and I mean the worse. I just contacted their CEO let’s see if he will respond, I’m giving him this chance before I blast them and explain in details what happened and file a complaint with DoT and BBB
We were using Avelo regularly for a family member to visit and for me to visit them. The flights we were able to use were fine (although good luck trying to get them on the phone for any reason). I am giving two stars for that. Because of frequent use of their often affordable flights, I signed us both up for their new Avelo Plus program when it became available. I immediately went to book a flight for the usual route, and they had stopped service. No warning anywhere on the site in the weeks beforehand. When I signed up it even stated my home airport as the one we always used. I requested a refund as we would no longer be using the airline since we do not travel where they fly. They refused any refunds, both on the phone and via email when I followed up that way.
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