I would give it zero if I could. Originally we started in North Carolina going to Florida. The desk person had said my carry on bag met the measurement requirements for not having to pay which was great, however on the trip back from Florida to North Carolina the desk lady had said the bag didn’t meet the measurement requirement and that we had to pay $65 for the bag. The lady proceeded to pull the bag off the blue mark making it go on the yellow then proceeded to make us pay the $65 when in North Carolina they checked and it was fine. Avelo is extremely scammy and will do anything to make some extra money. My family and friends will never be flying Avelo again. Worst customer service ever.
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