I've been a loyal customer with this company for over 6 years. Only once in that time frame have I been approached to sign a contract to lower my price per liter. Recently while a neighbor was getting there tank filled I asked the price per liter and found out that they were paying 26 cents less a liter without a contract from another supplier. I then called avinar and was first told that 95.? Cents a liter was the best price they offer. I asked being a loyal customer if anything could be done. The lady said she would talk to her manager and get back to me. A few days later I was contacted to be advised that if I sign a contract in April ( my first call was in Jan.) that they could lower my price per liter by only 10 cents . Obviously I started calling other suppliers and everyone I contacted was at least 20 cents cheaper. In fact one supplier told me that I was the 39th caller since the previous month regarding the same scenario. I then started the process of switching suppliers. When the day came and the tanks were switched I called Avinar and told them to come and pickup there tank. Oh by the way after the second call from Avinar I told them I could get a better price somewhere else as I was switching suppliers and not to fill the tank anymore she expressed her regret . At no time was I advised that because I released them as my supplier and even though I was a loyal customer for 6 years there would be a $400 pickup fee . On top of that I had some service done on one of my propane appliances and he asked me who my supplier was . When I told him he told me about his poor experience working for them and that's why he quit and went to another company. So not only is Avinar a poor company to deal with apparently it's a poor company to work for. Avinar in my experience is a poor communicator , but also sleazy in the way that treat there loyal customers . I will legally do everything in my power to stop people from using Avinar as a propane supplier. After telling them we were going to send a negative review they've responded by cancelling the fee to pickup there tank. It still should've taken this much complaining effort to come to come to this resolve.
Claim your business profile now and gain access to all features and respond to customer reviews.
