I placed my order in December (in preparation for my son's birthday in January). What should have been a straight forward purchased has turned into months of frustration. I was sent the incorrect item (I ordered the Black and White Flair and was sent the rainbow). Rather than immediately correcting the mistake, I had to send multiple follow up emails just to receive a response. Communication was slow, inconsistent and reactive & I only receive "updates" after chasing them. I was told replacement items & a partial 20% refund would be processed, yet shipping was delayed weeks beyond what I was promised (in fact, I had to reach out and they THEN created a shipping label and sent the item, but emailed me as if it had been sent long ago). To this day, late February (two months after ordering), I am still waiting on the refund that I was promised and I'm being given vague answers via email that offer no real accountability for the absolute lack of professionalism and care this company displays. Mistakes happen. What made this experience unacceptable was the lack of accountability and urgency. I paid in full (over $200) and was left to manage this problem myself, repeatedly following up for basic answers. If you value clear, transparent and honest communication, timely shipping and companies that stand behind their commitments, I would strongly reconsider ordering from Avenlur.
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