Update: After posting this review and escalating the issue, Avenlur issued my refund. However, this only occurred after prolonged silence and public pressure. Communication was still handled poorly, and I stand by my original experience.I DO NOT recommend buying from Avenlur. I initially received my product, but when I purchased the climbing wall and monkey bars, I realized they couldn’t be used together as advertised.At first, Avenlur seemed helpful. They offered a full refund if I returned the items, no cost to me. I shipped the package the very next day using their provided label. They said my refund would be processed once the package was in transit.But after that, they completely stopped responding. Despite multiple emails and a website chat, I’ve heard nothing since the package was delivered to another customer, per their request. My $400 refund has not been issued, and there’s been zero communication.It’s shocking how fast they were to ship my item to someone else but impossible to get a refund. I am filing a chargeback with my credit card.Beware: this company takes your money and disappears. Do not trust them.
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