Disappointed with this company. My 6-month-old son weighs about 15 pounds and used it only a handful of times when it suddenly broke. This was not due to misuse — it failed during normal, light use by a baby well within the weight limit.I immediately contacted customer service and was instructed to email support with photos, which I did over a week ago. I have yet to receive any response or acknowledgment. For a product meant for infant safety, both the quality and the lack of customer support are unacceptable.
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