*Update— I finally received help from customer service after leaving comments on some of their social media posts. Myla eventually called and had an entirely new sand table shipped to me. Still not sure why all my messages and attempts to get a resolution went unanswered before this, but I am adjusting my review from 1 to 3 stars, as I feel others should still be aware of the missing parts, quality, and potential for not getting help from customer service. It shouldn’t take a year to get assistance.* Missing parts, poor quality, worse customer service. We purchased the sand table as well as one of the climbing gyms about a year ago, and both were missing parts. The climbing gym was missing rope, and I needed it for Christmas, so I bought some at the store myself. The sandbox was missing the side box. I reached out to customer service, and never heard back. Reached out a few more times, never heard back. Then, the wood bench on the sand table starting chipping and peeling, after only being outside (in summer) for 3 months. I’ve since reached out multiple times about the missing parts and the poor quality, but have not received any help. One time (yes, one) I was able to get a hold of someone who said they’d help. They told me to send the part names that I needed replaced. So I did, but never heard back. So at this point, it’s been about a year, and still nothings been resolved. Lastly, I tried writing a review on their website months ago, and it was never published so they obviously filter their reviews to only publish good ones. Do not buy from this company. I do not recommend them or their products.
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